EXCHANGE & RETURNS
At Derodeloper.com the Exchange or Return of your order is no problem as long as the items are new and unused. After receipt you have 14 days to Exchange or Return, this also applies to Sale items. After you have made the notification to us via firstname.lastname@example.org that you want to exchange or return something, you have another 14 days to return the item.
Send the items you wish to return to us at your own expense and risk via UPS or one of your own choice, including the Return Form to the address below:
2513AS The Hague
Note: The return cost & risk of shipping is is always for the sender.
Note: International Returns or Exchanges must be provided with the following "Additional Comments" on the Carrier Shipping Invoice:
INTERNATIONAL RETURN including the shipped out"Export Track & Trace Number" this to avoid double payment of customs duties.
Make sure you have the following steps in order to successfully return your return package:
- Check with your return whether everything is complete as you received it, with box, "White Tag", dust bag and original cards to prevent loss of value.
- Make sure you add the Return Form in the box and pack everything complete as supplied.
- Make sure your package is registered with UPS. Here you will receive a return sticker that has to be about the old address label.
- Postage sufficient postage, and keep your Track & Trace number ready, International Returns must be provided with a Carrier Shipping Invoice that says:
INTERNATIONAL RETURN including the "Export Track & Trace Number".
- Return to us within 14 days after return registration.
When trying on your shoes to assess whether the size and/or fit is correct, you should do this on a soft surface such as a carpet to prevent damage until you are sure you want to keep the shoes. Bags, Accessories & Shoes should be complete and in perfect condition if possible with designer packaging, authenticity cards, fabric bags, and leather tags are included when returning anything. Items that are returned incomplete, worn or damaged will not be accepted and will be returned to the customer immediately, depreciation will apply.
You are only liable for the depreciation of the articles resulting from the use of the articles that goes beyond what is necessary to determine the nature, characteristics and functioning of the articles. If we find that the articles have been carried, we can charge costs for this.
After receiving your return shipment we act as quickly as possible, in any case within 14 days. We strive to refund the full purchase price, including any standard shipping costs of the forwarding, within 3 working days via the same payment method as you used when placing your order (no later than 14 days after dissolution).
Read more about our Return Policy in our Terms and Conditions.